RETURNS & TRANSPORT
LETS TRY AND RESOLVE YOUR QUESTIONS!
Transport Process and costs.
At Bernie Mev New York we ship all our orders to you with the following transport companies TNT, UPS DPD or a similar company.
We always endeavour to fulfil all of your orders but our stock changes every second, so unfortunately sometimes we have a situation where you can place an order but we have sold out of that specific article, this is very rare but unfortunately does happen. We process your order with 72 business hours of receiving your payment. At peak times such as when we run promotions or during our sales periods this may take a little longer for us to process your order, we ask for you patience, your order is important to us and we will process it as quickly as possible.
On orders of 60 GBP or 60 euros are free of charge. Orders under that amount are the following.
- UK 7,95 GBP
- Central Europe & Ireland 7,95 Euros
- Outside of the European Union please send us an email for confirmation of price.
Cancelation of orders.
As a customer of Bernie Mev New York you have the right to cancel your order and receive a full refund less the cost of the return, only when the return is made within 14 days of the purchase date from our website, and the product is unused and is returned in the original packaging.
The costs of the return are paid by the customer which are 7,95 GBP or Euros whichever currency was used in the purchase. Once we have received the product in our warehouse we will process the refund, this may take up 10 days from the date of the collection by our transport company.
Changes of orders for another size
At Bernie Mev New York we want to make sure you have the right size and like the model and the colour, so feel free to make a change within 15 days of your purchase. There is a charge of 7.95 GBP or 7.95 Euros to arrange the collection and shipment of the new pair you can pay for this online. Once we receive your email about a change and the payment we will organise everything, so you don’t need to, the transport company will be notified and will contact you to arrange the collection of the pair you want to change this normally take between 24 / 48 hours of receiving your payment. Please just make sure that the shoes are in the original box and packaging and sealed with sello-tape. The driver wont ask for payment or give you anything in return we will manage the whole process for you.
Damaged, defective or wrong product recevied
If you have received the your order and its damaged, defective or the not the product you purchased, firstly we are very sorry. Please send us an email with 14 days of receiving the product and we will arrange the collection and shipment of the correct / new pair of Bernie Mevs without any cost.
If you need to speak to someone you can call us on the following numbers.
UK 0845 450 3702
Rest of Europe: +353 21 435 4564
Spain & Portugal +34 917 616 131
Our office hours are Monday to Friday 9.00 - 18.00